Shipping and Delivery

Free Standard Shipping on all orders

You will see free shipping listed in your card summary and order confirmation emails.

Your order will arrive within 5 (five) working days. Note that this is an estimate, not a guarantee. Bad weather, air transport or other reasons beyond our control may cause a delay. Salom America is not liable for any delays.

We deliver to all postal areas within the continental US, Alaska, Hawaii and Puerto Rico.

If the recipient isn’t in, our courier will leave a card confirming that they’ve tried to deliver your parcel and it will be held at your local post office for collection.

Occasionally packages get lost or damaged during transit – no matter how carefully it is handled. Fortunately it doesn’t happen very often.

If your package is lost or damaged in transit, please contact us within 14 days of the date of delivery, or within 14 days of the date you received confirmation that it was lost.

If you need to return a product for any reason relating to the product (e.g., product has a defect, different colour, not the product you ordered), you need to contact Customer Services. See our Returns Policy on the site for full details. Once you have a return shipping authorisation from Salom America, we will assist by helping to make return shipping arrangements.

In order to get your purchases shipped to you, certain personal information about you is provided at the time of purchase, including your name, delivery address, contact telephone number, the product(s) you buy from Salom America and the price you pay for the product(s). We will treat this information as private and confidential. We are committed to responsible data management, complies with applicable data protection legislation, and employs industry standard practices to protect the security of your data, which may be stored and processed. By purchasing you consent to the disclosure of personal information to us as described in this section. For further details please see our Privacy Policy on site.

Please contact Customer Services if you have any questions about shipping and delivery in general, or specifically about the shipping and delivery of your purchases.